Client Service Representative
3.
3 Sonoma, CA Sonoma, CA Part-time Part-time $20 - $21 an hour $20 - $21 an hour Customer Service Representative Arroyo Veterinary Hospital Looking for a career with meaning where you can help animals every day? Want to help deliver stellar pet care service to a caring, friendly community? Arroyo Veterinary Hospital, located in the heart of Sonoma, is looking for our next team member! Our ambition is simple- be the hospital we want to take our own pets to.
This is an excellent opportunity for an individual looking to make a positive impact on a community's pets and pet parents by helping us deliver the finest in veterinary care.
Why choose us:
We know pets are not just animals- they are family.
Whether a trusted confidante in times of need, a gentle nuzzle when feeling lonely, or a source of boundless affection during the good times, we know the bond we share is special.
That's why at Arroyo we are not only passionate about what we do, but why we do it.
Our priority is to offer our clients and patients best practices in Veterinary medicine.
What you'll be doing:
Under the direction of the Veterinary Hospital Manager, in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a paw-some experience.
What you'll get:
In addition to a competitive salary, we offer the following benefits to staff:
Paid Time Off (for Full-Time) Uniform allowance Significant discounts off veterinary services 401(k) (for Full-Time) Medical, Dental & Vision insurance (for Full-Time) What you'll bring:
Passion for helping pets and their humans alike; A customer-centric mindset; desire to go the extra mile to help a pet parent in need; Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members; Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities; Strong sense of personal accountability and reliability; Experience in using technology quickly and efficiently; Attention to detail; Prior experience working in a veterinary practice is preferred but not required; candidates with a background in customer service and/or hospitality will be strongly considered The nitty gritty:
Provide effective and compassionate communication (phone, text, email, in person) with all clients - current, former, and potential - of the practice; Help maintain the clinic and work space in clean and professional manner; Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances; Interact with clients via email, text, phone and in-person to obtain vital patient information and to provide client next steps in a positive, solution-orientated manner; Appropriately direct questions and escalate more complex communications to the clinical team or the Veterinary Hospital Manager; On occasion and as appropriate, assist the clinical team with basic tasks.
Efficiently operating a computer in a Windows or cloud-based environment; Operating a multi-line phone system and familiarity with desktop applications; Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners.
' Job Type:
Part-time Pay:
$20.
00 - $21.
00 per hour Expected hours:
16 - 24 per week
Benefits:
Employee discount Paid time off Uniform allowance Schedule:
4 hour shift 8 hour shift No nights Work setting:
Hospital In-person Office Education:
High school or equivalent (Preferred)
Experience:
Veterinary
Experience:
1 year (Preferred) Front Desk:
1 year (Required) Ability to Relocate:
Sonoma, CA 95476:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Sonoma, CA Sonoma, CA Part-time Part-time $20 - $21 an hour $20 - $21 an hour Customer Service Representative Arroyo Veterinary Hospital Looking for a career with meaning where you can help animals every day? Want to help deliver stellar pet care service to a caring, friendly community? Arroyo Veterinary Hospital, located in the heart of Sonoma, is looking for our next team member! Our ambition is simple- be the hospital we want to take our own pets to.
This is an excellent opportunity for an individual looking to make a positive impact on a community's pets and pet parents by helping us deliver the finest in veterinary care.
Why choose us:
We know pets are not just animals- they are family.
Whether a trusted confidante in times of need, a gentle nuzzle when feeling lonely, or a source of boundless affection during the good times, we know the bond we share is special.
That's why at Arroyo we are not only passionate about what we do, but why we do it.
Our priority is to offer our clients and patients best practices in Veterinary medicine.
What you'll be doing:
Under the direction of the Veterinary Hospital Manager, in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a paw-some experience.
What you'll get:
In addition to a competitive salary, we offer the following benefits to staff:
Paid Time Off (for Full-Time) Uniform allowance Significant discounts off veterinary services 401(k) (for Full-Time) Medical, Dental & Vision insurance (for Full-Time) What you'll bring:
Passion for helping pets and their humans alike; A customer-centric mindset; desire to go the extra mile to help a pet parent in need; Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members; Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities; Strong sense of personal accountability and reliability; Experience in using technology quickly and efficiently; Attention to detail; Prior experience working in a veterinary practice is preferred but not required; candidates with a background in customer service and/or hospitality will be strongly considered The nitty gritty:
Provide effective and compassionate communication (phone, text, email, in person) with all clients - current, former, and potential - of the practice; Help maintain the clinic and work space in clean and professional manner; Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances; Interact with clients via email, text, phone and in-person to obtain vital patient information and to provide client next steps in a positive, solution-orientated manner; Appropriately direct questions and escalate more complex communications to the clinical team or the Veterinary Hospital Manager; On occasion and as appropriate, assist the clinical team with basic tasks.
Efficiently operating a computer in a Windows or cloud-based environment; Operating a multi-line phone system and familiarity with desktop applications; Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners.
' Job Type:
Part-time Pay:
$20.
00 - $21.
00 per hour Expected hours:
16 - 24 per week
Benefits:
Employee discount Paid time off Uniform allowance Schedule:
4 hour shift 8 hour shift No nights Work setting:
Hospital In-person Office Education:
High school or equivalent (Preferred)
Experience:
Veterinary
Experience:
1 year (Preferred) Front Desk:
1 year (Required) Ability to Relocate:
Sonoma, CA 95476:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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