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Renaissance Guest Service Aide

Company Name:
Renaissance
Share what inspires you, and help others discover the world as you go. Explore, uncover, share, inspire. At Renaissance Hotels.
The
Lodge at Sonoma Renaissance Resort & Spa
located at
1325 Broadway, Sonoma, CA, and 95476
is currently hiring a
Renaissance Guest Service Aide
.
Renaissance Guest Service Aide
: As a Renaissance Door Ambassador, you are one of the first ambassadors that a guest comes into contact with at our hotels. Your friendly, authentic approach creates a unique and personalized guest experience when the guest walks in the door. At Renaissance, we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. The successful Door Ambassador will tailor their approach by reading cues from each guest to ensure that they feel at home from the moment they arrive. The Door Ambassador will use their skills, as well as their relationships with others across the hotel (from housekeeping, to parking, to the Navigator and beyond), to anticipate and deliver on our guests' needs. He or she should be passionate not only about the locale and local offerings, but also enable guests to get the most out of their stay - from greeting guests, to getting them and their luggage to their right places inside and outside of the hotel, to making sure they have the information or transportation they need to get to and from their desired locations. No matter what position you are in, there are a few things that are critical to success: making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The Door Ambassador role means you'll be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Door Ambassador role is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=15000LRF
Renaissance Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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